Urgent treatment centre at Teddington Memorial Hospital

//Urgent treatment centre at Teddington Memorial Hospital

On 2 July 2018 the urgent treatment centre replaced the former walk-in centre

  • New opening hours are 8am to 8pm, 7 days a week
  • After 8pm please call NHS 111 – you can call NHS 111 at any time to find the right care for you
  • Adults and children who need urgent treatment may be given an appointment at the centre following clinical triage when you call NHS 111, if that is the right place for you to go
  • We are increasing the flexibility of the service, which will be run by nurses and other healthcare professionals, supported by a GP
  • They will offer advice and treatment for adults with minor injuries, illnesses or problems that may need further investigation – but not in a large hospital or A&E – as well as advice and treatment for children with minor illnesses
  • Patients registered with a Richmond GP may be able to book a GP appointment via your own practice or NHS 111 as part of the Richmond extended hours GP service, if your practice or NHS 111 say that is the right place for you to go

What’s different for patients?

The main differences for patients are that bookable appointments are available and the opening hours changed.


  • You may be given a booked appointment following clinical triage when you call NHS 111
  • You may be given a booked GP appointment by your GP practice or NHS 111
  • You can still walk in and be given a booked appointment (you can then choose to sit and wait or come back at the appointment time) – a survey in the past two months established that 59.5% of people who attended the previous walk-in centre would accept an appointment rather than stay and wait to be seen

Opening hours

  • The new service is open until 8pm, rather than 10pm as previously, in line with other urgent treatment centres – call NHS 111 after 8pm

Richmond CCG, Hounslow and Richmond Community Healthcare NHS Trust and the Richmond GP Alliance, have worked on developing the service together, with input from stakeholders.

Frequently asked questions – Teddington Urgent Treatment Service

This is where you go if you need urgent medical attention, but accident & emergency (A&E) isn’t the appropriate place. It is a GP-led service, open for 12 hours every day of the week, every week of the year – including bank holidays.

The NHS is working to standardise the services available for urgent care. Feedback from the public suggests the range of services currently on offer is confusing, from minor injury units, to urgent care centres, urgent treatment centres and walk-in centres – all of which provide similar services. This is about standardising the services, so they are all open from 8am-8pm, with appointments available through NHS 111, to give help the public understand where the best place is for their care.

The main difference is that the service is open until 8pm (rather than 10pm) and booked appointments will be available. Walk in appointments will also be available.

In line with the national model for Urgent Treatment Centres, the service will be open 7 days a week, including bank holidays, from 8am to 8pm. Currently, the walk-in centre is open until 10pm.

In Teddington the number of patients who currently attend each day between 8-10pm is small at about eight people on average. The NHS has a responsibility to spend taxpayers’ money in the most effective, fair and sustainable way, so staffing and running a treatment centre for two hours when demand is so low is not a good use of finite local NHS resources.

An urgent treatment centre is appropriate for conditions such as injuries, fevers, eye problems or suspected broken limbs. If life is in danger, patients should call 999 or go to A&E.

Examples of conditions treated at an urgent treatment centre are:

  • minor injuries to limbs, with possible fractures
  • urinary tract infections
  • rashes
  • superficial burns and scalds
  • wounds requiring stitching/closure
  • bites and stings
  • minor head injuries, such as large bumps, bruises, or cuts
  • tetanus injections if you need one following burns, cuts, or wounds
  • minor skin and tissue infections
  • removal of foreign bodies, including from eyes, ears and noses
  • emergency contraception

Urgent Treatment Centres have access to simple diagnostics such as pregnancy tests, x-rays, or swabbing a wound to collect evidence of infections, as well as a range of other services.

Prescriptions can be issued, but you will need to go to a pharmacy to get the medication. To find a pharmacy near you, please check online at https://beta.nhs.uk/find-a-pharmacy/

The transition to booked appointments will be gradual. NHS 111 will help us manage the transition as they gradually book more people into the service. Walk in appointments will continue to be available.

Yes, there will be one system for booking appointments and another system for people who walk in. The systems will work alongside each other.

For more information about urgent treatment centres, visit: https://www.england.nhs.uk/wp-content/uploads/2017/07/urgent-treatment-centres%E2%80%93principles-standards.pdf

We will have additional staff in the service during the final two hours of the working day to ensure patients who arrive late in the day are seen before the service closes. Also, staff will remain on site after the doors have closed to treat patients who are waiting to be seen.

2018-08-07T11:20:33+00:00 May 15th, 2018|News|