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Contact Richmond CCG I Press enquiries I NHS Richmond CCGTop Level Parent FolderNoAdministrative Task
  
Protect yourself and your family against flu01/07/2014 00:00Administrative Task
  
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Choosing wisely04/08/2014 00:01Administrative Task
  
IVF and ICSI consultation04/08/2014 00:01Administrative Task
  
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Governing body papers05/08/2014 00:001Page
  
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Committees in common05/08/2014 00:02Administrative Task
  
Healthwatch Richmond06/08/2014 00:00Page
  
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NHS Constitution07/08/2014 00:00Administrative Task
  
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Equality and diversity08/08/2014 00:00Page
  
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Hampton09/08/2014 00:001Page
  
Hampton Wick10/08/2014 00:001Page
  
The public sector equality duty10/08/2014 13:00Page
  
Kew11/08/2014 00:001Page
  
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Dementia11/08/2014 13:42Current FolderYesAdministrative Task
  
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Sustainability and Transformation Plan11/08/2014 13:54Page
  
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Richmond and Richmond Hill12/08/2014 00:001Page
  
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Teddington14/08/2014 00:001Page
  
Twickenham15/08/2014 00:001Page
  
Whitton and Heathfield16/08/2014 00:001Page
  
Privacy Statement18/08/2014 13:051Page
  
NHS 11119/08/2014 00:00Administrative Task
  
Get the jab, get flu safe in Richmond08/10/2014 14:30NoArticle Page
  
Help us improve care in Richmond co-design workshop 1 - 3rd September 201409/10/2014 14:30NoArticle Page
  
Help us improve care in Richmond co-design workshop 2 - 15th September 201409/10/2014 14:30NoArticle Page
  
Inpatient mental health services in south west London Proposals09/10/2014 14:30NoArticle Page
  
Keeping elderly residents out of hospital at heart of local thinking09/10/2014 14:30NoArticle Page
  
Let's be clear about breast cancer and don't assume you're past it if you are aged 70 or over09/10/2014 14:30NoArticle Page
  
LiveWell Richmond - helping you achieve your healthy New Year goals09/10/2014 14:30NoArticle Page
  
Look after yourself and others in the heat09/10/2014 14:30NoArticle Page
  
Mental health services to be improved - 06/02/201409/10/2014 14:30NoArticle Page
  
National HIV testing week 22 - 29 November 201309/10/2014 14:30NoArticle Page
  
New Richmond CCG patient prospectus - 07/06/201309/10/2014 14:30NoArticle Page
  
Richmond Clinical Commissioning Group given green light for commissioning local health services - 20/02/201309/10/2014 14:30NoArticle Page
  
Richmond Clinical Commissioning Group holds successful first public forum - 30/04/201309/10/2014 14:30NoArticle Page
  
Self Care for Life Take Control - 21/11/201309/10/2014 14:30NoArticle Page
  
Stub it out today for a healthier tomorrow - Stoptober09/10/2014 14:30NoArticle Page
  
There is now 111 number to call for urgent medical help in Kingston and Richmond - 02/12/201309/10/2014 14:30NoArticle Page
  
Ask your pharmacist for medical advice - 07/11/201309/10/2014 14:30NoArticle Page
  
Audiology open day: Find out about the help available for people with hearing loss09/10/2014 14:30NoArticle Page
  
Changes to Richmond CCG Patient Transport Service09/10/2014 14:30NoArticle Page
  
Get the flu jab14/10/2014 10:00NoPage
  
Pharmaceutical Needs Assessment Survey Richmond14/10/2014 11:00NoArticle Page
  
Come and give your views on the south west London inpatient mental health consultation event in Richmond 14/10/2014 11:00NoArticle Page
  
Come to the Richmond CCG annual general meeting14/10/2014 11:00NoArticle Page
  
A&E is for real emergencies only, call 111 for urgent medical advice19/11/2014 15:00NoArticle Page
  
Antibiotics awareness campaign - make a pledge and become an antibiotic guardian20/11/2014 15:00NoArticle Page
  
Better health for everyone: give us your views18/12/2014 15:00NoArticle Page
  
South west London mental health consultation ends22/12/2014 15:00NoArticle Page
  
Could you give up alcohol for 31 days?23/12/2014 13:00NoArticle Page
  
Learn about the big things happening in learning disability services at our Big Event24/12/2014 11:00NoArticle Page
  
Out of hours health visitor advice line08/01/2015 10:00NoArticle Page
  
Come and have your say on the Care Act proposals in Richmond08/01/2015 10:00NoArticle Page
  
Next steps for mental health consultation in south west London23/01/2015 14:00NoArticle Page
  
Tell the NHS what you think of 11123/01/2015 16:00NoArticle Page
  
Do you know the symptoms of oesophago-gastric cancers?26/01/2015 10:00NoArticle Page
  
Help to shape our big plan for learning disabilities30/01/2015 11:00NoArticle Page
  
Our plans to improve services31/01/2015 10:00Administrative Task
  
Act FAST if you experience stroke symptoms03/02/2015 10:00NoArticle Page
  
NHS change day18/02/2015 18:00NoArticle Page
  
Modernising mental health services25/02/2015 15:00NoArticle Page
  
Personal Health Budgets25/02/2015 15:00Top Level Parent FolderNoAdministrative Task
  
Children’s Continuing Health Care25/02/2015 15:00NoAdministrative Task
  
Proud to be a quitter!03/03/2015 17:00NoArticle Page
  
Richmond GPs say "Get to know your bowels"31/03/2015 12:00NoArticle Page
  
Richmond residents can sleep easy during National Stop Snoring Week20/04/2015 17:00NoArticle Page
  
Richmond GPs ask local residents to think before visiting A&E this bank holiday weekend30/04/2015 16:00NoArticle Page
  
Richmond gets mindful for Mental Health Awareness Week08/05/2015 15:00Article Page
  
Richmond gets mindful for Mental Health Awareness Week08/05/2015 15:00NoArticle Page
  
Think of the person during Dementia Awareness Week19/05/2015 13:00NoArticle Page
  
Local NHS calls for debate on future services22/06/2015 13:00NoArticle Page
  
Richmond residents are urged to stay safe in the heat29/06/2015 14:00NoArticle Page
  
Help improve local cancer services03/07/2015 17:00NoArticle Page
  
Be clear on cancer, older women urged07/07/2015 13:00NoArticle Page
  
Richmond pharmacies can help over bank holiday25/08/2015 16:00NoArticle Page
  
Award-winning NHS service will change lives for the better in the borough of Richmond09/09/2015 16:00NoArticle Page
  
Richmond’s older residents Full of Life23/09/2015 11:00NoWeb Page
  
Full of Life Week for older people living in the borough of Richmond takes place from 4-9 October29/09/2015 16:00NoArticle Page
  
Winter Warmth: Are you ready for winter?06/10/2015 11:00NoArticle Page
  
NHS Richmond CCG urges smokers to quit for 28 days - or even better for good12/10/2015 15:00NoArticle Page
  
Macmillan GP for Richmond calls for local women to be breast aware23/10/2015 13:00NoArticle Page
  
Older people, those with long-term health conditions, pregnant women and young children urged to get flu jab now28/10/2015 16:00NoArticle Page
  
South West London Joint Committee of Primary Care Commissioning meeting04/11/2015 16:00NoArticle Page
  
Working together for better care06/11/2015 17:00NoArticle Page
  
Come to our next public governing body meeting on the 17 November 201510/11/2015 15:00NoArticle Page
  
Richmond Clinical Commissioning Group supports Movember – the hairiest month of year12/11/2015 13:00NoArticle Page
  
Help reduce medicine waste in Richmond and save NHS money04/12/2015 10:00NoArticle Page
  
New local guide to help residents ‘choose well’ when it comes to their health10/12/2015 12:00Article Page
  
Same day consultation for children aged 5 and under provided by GPs in Richmond16/12/2015 17:00Article Page
  
Same day consultation for children aged 5 and under provided by GPs in Richmond16/12/2015 17:00NoArticle Page
  
NHS Continuing Healthcare19/01/2016 10:00Administrative Task
  
test27/01/2016 17:00NoAdministrative Task
  
Macmillan GP for Richmond calls for women to get their cervical screening28/01/2016 14:00NoArticle Page
  
Patient stories03/02/2016 11:00YesPage
  
Patient Stories Form03/02/2016 11:01YesAdministrative Task
  
Patient Stories Information03/02/2016 11:02YesAdministrative Task
  
NHS Richmond Clinical Commissioning Group joins campaign to raise awareness of female genital mutilation08/02/2016 16:00NoArticle Page
  
Patient Stories10/02/2016 15:00NoAdministrative Task
  
GP Online Services available now for everyone in the borough of Richmond19/02/2016 10:00NoArticle Page
  
Join our ‘Big Event’ Keeping learning disability healthy22/02/2016 10:00NoArticle Page
  
Your story - Thank you29/02/2016 10:00NoAdministrative Task
  
Junior doctor's strike - information for Richmond residents08/03/2016 15:00NoArticle Page
  
Join our next governing body meeting in public on 15 March 201611/03/2016 16:00NoArticle Page
  
Together we can tackle child abuse in the borough of Richmond15/03/2016 14:00NoArticle Page
  
Extended opening hours for KC Pharmacy close to Teddington Memorial Hospital17/03/2016 15:00NoArticle Page
  
Together we can tackle child abuse in Richmond07/04/2016 17:00NoArticle Page
  
Market engagement workshop on Thursday 14 April 2016 at Clarendon Hall, York House, 1pm – 3pm08/04/2016 17:00NoArticle Page
  
The Big Event Success!11/04/2016 12:00NoArticle Page
  
Bowel cancer awareness month in April13/04/2016 10:00NoArticle Page
  
Dementia services – have your say19/04/2016 11:00NoArticle Page
  
Cancer information booklet for people living in the borough of Richmond25/04/2016 11:00NoArticle Page
  
London experiencing measles outbreak26/04/2016 14:00NoArticle Page
  
Seven-day GP access available now 8am to 8pm ​in the borough of Richmond29/04/2016 12:00NoArticle Page
  
Have your say and make a difference to NHS health services in the borough of Richmond03/05/2016 17:00NoArticle Page
  
Feedback sought on new toolkit to improve children’s asthma care04/05/2016 10:00NoArticle Page
  
Primary care commissioning committee meeting in public06/05/2016 17:00NoArticle Page
  
Help improve equality and diversity across NHS services in Richmond12/05/2016 17:00NoArticle Page
  
Join our governing body meeting in public 17 May 201613/05/2016 14:00NoArticle Page
  
Blog by Dr Kate Moore at Hampton Wick Surgery18/05/2016 11:00NoArticle Page
  
Pharmacy opening times 30 May 201620/05/2016 10:00NoArticle Page
  
We want to hear your experiences of local NHS services20/05/2016 11:00NoArticle Page
  
Join our governing body meeting in public to approve our annual report and accounts20/05/2016 13:00Article Page
  
Join our governing body meeting in public to approve our annual reports and accounts20/05/2016 14:00NoArticle Page
  
Join our information event and find out how you can make a difference in your GP practice25/05/2016 11:00NoArticle Page
  
Have your say on the refreshed carers’ strategy14/07/2016 11:00NoArticle Page
  
Call for health services to do more for children at risk of harm14/07/2016 11:00NoArticle Page
  
New NHS health app for young people in the borough of Richmond14/07/2016 12:00NoArticle Page
  
Join our next governing body meeting in public on 26 July 201621/07/2016 13:00NoArticle Page
  
Help us support and improve primary care services21/07/2016 16:00NoArticle Page
  
Join our primary care commissioning committee meeting in public on 16 August 201610/08/2016 15:00NoArticle Page
  
Pharmacy opening times in the borough of Richmond on Monday 29 August 201622/08/2016 10:00NoArticle Page
  
Join our annual general meeting01/09/2016 16:00NoArticle Page
  
Update on development of our Sustainability and Transformation Plan​​09/09/2016 11:00Web Page
  
Update on development of our STP09/09/2016 11:00NoArticle Page
  
Join our governing body meeting in public 20 September 201615/09/2016 17:00NoArticle Page
  
Fair processing notice28/09/2016 12:00Administrative Task
  
Join our primary care commissioning committee meeting in public on 18 October 201614/10/2016 11:00NoArticle Page
  
Residents in the borough of Richmond are encouraged not to put off flu vaccinations ahead of winter18/10/2016 15:00NoArticle Page
  
Listen in and share your views on the future of care services26/10/2016 10:00NoArticle Page
  
National NHS campaign launches in London urging people to stay well this winter07/11/2016 15:00NoArticle Page
  
​​​Join our next governing body meeting in public ​11/11/2016 11:00NoArticle Page
  
Blog by Mukesh Shah community pharmacist at Goode Pharmacy Twickenham20/12/2016 12:00NoArticle Page
  
New accountable officer for south west London CCGs20/12/2016 12:00NoArticle Page
  
New asthma toolkit to help improve care for children with asthma in the borough of Richmond20/12/2016 13:00NoArticle Page
  
This Christmas think GP or pharmacy before A&E21/12/2016 15:00NoArticle Page
  
NHS in Richmond seeks views on proposed changes to local healthcare28/12/2016 10:00NoArticle Page
  
Living with and beyond cancer - event for local people10/01/2017 11:00NoArticle Page
  
New health partnership to improve care for Richmond patients11/01/2017 15:00NoArticle Page
  
Join our governing body meeting in public 17 January 201717/01/2017 11:00NoArticle Page
  
Blog written by Bonnie Green, local resident and cancer survivor19/01/2017 11:00Article Page
  
Blog written by Bonnie Green, local resident and cancer survivor19/01/2017 11:00NoArticle Page
  
Individual funding request31/01/2017 13:00Administrative Task
  
NHS Richmond is calling for your views on IVF and ICSI services10/02/2017 11:00NoArticle Page
  
Richmond Health and Care Forum to discuss future of local health services10/02/2017 13:00NoArticle Page
  
Need health advice? Visit your community pharmacist first21/02/2017 16:00NoArticle Page
  
Access to surgery24/02/2017 17:00Administrative Task
  
Prescribing changes24/02/2017 17:01Administrative Task
  
Save time GP online!06/03/2017 16:00NoArticle Page
  
Join our governing body meeting in public 21 March 201721/03/2017 12:00NoArticle Page
  
Stakeholder newsletter03/04/2017 12:00Top Level Parent FolderYesAdministrative Task
  
Register of interests19/04/2017 09:00Administrative Task
  
Join the Patient Participation Group (PPG) at your GP practice24/04/2017 11:00Article Page
  
​South Wes​​t London CCGs’ statement - CAMHS neurodevelopmental assessment service26/05/2017 15:00Article Page
  
Take a simple test to see if you are at risk of diabetes07/06/2017 13:00Article Page
  
Update on proposed changes to *IVF and ICSI12/06/2017 14:00Article Page
  
Manage your health from your mobile 24/729/06/2017 14:00Article Page
  
Experts by experience30/06/2017 12:00Administrative Task
  
New walking group for patients at Twickenham GP practice04/07/2017 17:00Article Page
  
Feedback18/07/2017 10:00Administrative Task
  
Changes to the access criteria for in vitro fertilisation (IVF) and intra-cytoplasmic sperm injection (ICSI) – governing body meeting decision19/07/2017 11:00Article Page
  
Changes to prescriptions – governing body meeting decision on 18 July 201719/07/2017 12:00Article Page
  
Joint statement from HRCH and Richmond Clinical Commissioning Group (CCG) regarding the Walk-in Centre at Teddington Memorial Hospital24/07/2017 12:00Article Page
  
Engaging Communities01/08/2017 11:00Administrative Task
  
Watch your drink and your friends this summer07/08/2017 16:00Article Page
  
Join our annual general meeting14/08/2017 11:00Article Page
  
Pharmacy opening times for the August bank holiday24/08/2017 11:00Article Page
  
Ask About Asthma18/09/2017 15:00Article Page
  
New urgent treatment centres for Richmond28/09/2017 17:00Article Page
  
Local residents asked to give their views on GP and pharmacy services​​02/10/2017 10:00Article Page
  
GP and pharmacy services03/10/2017 17:00Administrative Task
  
Protect yourself and your family against flu09/10/2017 12:00Article Page
  
Social prescribing16/10/2017 16:00Administrative Task
  
Are you at risk of the flu?31/10/2017 14:00Article Page
  
Join us for the first meeting of our south west London 'Committees in Common07/11/2017 17:00Article Page

​​​​​Patient advice and liaison service (PALS) and complaints 

Richmond CCG's patient advice and liaison service (PALS) provides, patients, carers and their families, with free, confidential advice, information and support.

How can PALS help you?

​PALS can:

  • inform you about NHS services in the Richmond area
  • listen to your questions and concerns and give you information on the options available
  • help sort out problems or concerns that you may have about NHS services.
  • arrange for an interpreter, signer or other support service to be at your appointment with you
  • use your comments and suggestions constructively to make sure we improve NHS services locally
  • advise you about other organisations and services that could help with your problem
  • guide you through the NHS complaints process if you want to make a complaint

We can also provide information about independent advocacy services that can help you write your complaint.

NHS Complaints Advocacy on 0300 330 5454 or email: nhscomplaints@voiceability.org 

What can I do if I have a problem with my NHS treatment or care?


You should discuss the problem with your GP, nurse or another appropriate person in the clinic, ward or department. They are the best people to help you and clearly explain your medical condition, treatment or clinical procedure. If you do not understand the first time, don't feel embarrassed to ask for the information to be repeated.

If you still have questions or concerns about a GP, dentist, optician or pharmacist or you don't want to contact them directly, you can contact NHS England's customer contact centre:

Telephone 0300 311 22 33 or email: england.contactus@nhs.net 

For all other enquiries please contact Richmond PALS on 020 8339 8107 or email: leigh.broggi@nhs.net

Or write to us at: Complaints and Patient Advice and Liaison Service, NHS Richmond & Kingston CCGs, Third Floor, Guildhall 1, High Street, Kingston, KT1 1EU

Complaints

 

We aim to commission good quality services but we know that sometimes things can go wrong. If they do, you may want to tell us what you think about our services.

We take complaints seriously and making a complaint will not affect your treatment or care.
Positive feedback is also beneficial so please send any compliments to the complaints department. 

How do I make a complaint about the NHS?


PALS is happy to listen to your concerns and help where possible. PALS can also provide information on the formal NHS complaints process.

If you want to make a formal complaint about your GP, dentist, optician or pharmacist, you can contact NHS England's complaints department:

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 22 33

Email: england.contactus@nhs.net 

If you wish to complain or offer a compliment about other local services please contact  Richmond CCG's complaints department on 020 8339 8107 or leigh.broggi@nhs.net or write to us at: 

Complaints and Patient Advice and Liaison Service
NHS Richmond & Kingston CCGs
Third Floor
Guildhall 1
High Street
K​ingston KT1 1EU

Our PALS and complaints policy can be read here