Our goal in Richmond is to provide high quality GP and pharmacy services for all. Our measure of success will be satisfied patients, and staff who feel positive about what they are doing.
We have launched a project to gather the views of local people to inform a set of quality pledges for GP practices and pharmacies across Richmond and Kingston.
In developing these pledges we’re asking people to tell us what matters most to them when they need to visit a pharmacy or see their GP.
At the same time we will also develop a set of responsibilities for patients and carers using these services – asking people what they think these should be.
By April 2018, we would like to have a set of achievable service pledges and patient responsibilities shared by staff working in GP practices and pharmacies and local people.
If you are responsible for running a community group or local event between now and January 2018, and if your community might be interested in having their say in this important work, let us know and we will bring our project out to you.
We will be making comments cards available in GP practices, pharmacies, health centres, libraries and sports centres across the borough, and at a range of local events to inform this work. We look forward to hearing from you.
To invite us to your event or for more information email us at: email@example.com