We regularly visit community groups and organisations to listen to people about their experiences of local services and give them the opportunity to shape future services. Through our outreach we have had meaningful conversations with local communities who do not always feel their voice is heard or face specific barriers to being involved in our work.
When considering the priority groups for our community outreach we use insight from equality and health inequality impact assessments and data from our borough’s Joint Strategic Needs Assessment (JSNA) particularly around health inequalities.
If you know of a group who would like to have their say on local health services, please contact us at email@example.com
As part of the South West London Health and Care Partnership we work with Healthwatch Richmond to engage with local community groups as part of our grassroots outreach programme
The programme allows organisations or community groups to apply for small grants to run an event or activity of their choice. We attend these sessions to speak to people we do not usually hear from about their experiences of local services and to allow them to help shape future service provision.
If you run an organisation or community group who would be interested in taking part in this programme, you can find out more on the Healthwatch Richmond website.
Where have we been?
During 2017-2018 we attended 17 events and spoke to over 300 people. We wanted to find out more about how seldom heard groups experience our services, as well as finding out more about what they think are the priorities for our local health and care plan and what people see as good quality primary care.
Through closer working with Kingston CCG we can use the insight from its community outreach to also inform our work.
Find out more about the events we attended and who we spoke to:
Annual Carers Conference – Richmond Carers Centre – June 2017
We had an information stall at the annual carers conference and ran a focus group with unpaid carers of people with dementia, teenagers using CAMHS services, other family members with mental health issues, elderly parents and a carer of someone with crohns disease.
Have your say – RUILS – June 2017
Your Say is an informal collaboration of social care service users. Members of Your Say share their experiences and help to find better ways of living. We joined them to get their feedback on primary care to inform our primary care strategy.
Support Group – Kingston and Richmond ME group – June 2017
Kingston and Richmond ME group is a support group for people with chronic fatigue. We met with them to hear about the specific difficulties their condition causes when they need to access health services.
Man with a pan cooking club – Age UK – November 2017
This club is organised for older men to get together for cooking/nutrition classes. We listened to what they had to say about their health, their GP practice and local pharmacy services to inform our quality in primary care project.
LEARA Christmas Market – Crane Community Centre – December 2017
At this community event we spoke with 30 individuals and received complete comment cards as part of our quality in primary care project.
Fun activity day – SEND Family Voices – February 2018
At this open event for families with children with special educational needs and disabilities, we heard about the difficulties families had with getting assessments, making GP appointments and problems that could occur when children moved from child to adult services.
Easter afternoon tea – Ham & Petersham SOS – March 2018
We had an Easter afternoon tea with 40 older and/or disabled people from the Ham and Petersham area. They shared insights about changes in the locations of the services they use as well as general information about their GP practices and the social value of the services provided by this community organisation.
Pamper evening – Twickenham Twins – March 2018
Twickenham twins are a group of mothers with twins who meet up regularly. We went along to their pamper evening and spoke to them in small groups about the issues they had with healthcare – specifically around maternity and post-natal care for twin births.
Focus group – Richmond children in care council – May 2018
The children in care council is a small group of children and young people who have experienced living in the care system. We ran a focus group to ask them about mental health and self-harm amongst young people to inform our south west London programme about reducing self-harm in young people.
Transition and Local Offer Fair TAG Youth Club – June 2018
People told us about their experience getting support for children with mild to moderate learning disabilities as they move from children to adult’s services.
Richmond Carers Wellbeing Event – Richmond Carers Centre – June 2018
Over 70 carers from across the borough attended this wellbeing event and took part in a range of activities. These included a discussion group with the CCG about carer friendly GP practices. We also took the opportunity to share information about local GP extended access, PPGs, GP online and changes to the walk-in centre at Teddington Memorial Hospital.
Focus group – Richmond Young Carers – August 2018
Richmond Young Carers ran a summer holiday activity project and we went along to to discuss with young carers how important these schemes were for them, as well as other ways they need support before they went off to Liquid Leisure in Slough. Their feedback is informing our local health and care plan.
Welcome Week – St Mary’s University – September 2018
We spoke to over 100 new students and found out their views on healthy lifestyles and how to help with mental health resilience. This feedback is informing our local health and care plan.
Group discussion – Ethnic Minorities Advocacy Group (EMAG) – September 2018
EMAG hold a regular group for older people to socialise. We had conversations in small groups about their experiences of healthcare and ways to age well. Their feedback is informing our local health and care plan.
5th Birthday Party – Pictologue – October 2018
Pictologue supports parents and children who have a delay in their communication development. We joined them at their 5th birthday party so families could share their experience of health care services and winter health. Their feedback informed our winter communications campaign and is informing our local health and care plan.
Full of Life Fair – Richmond Council – October 2018
The full of life fair is for over 55s living in the borough and has over 1000 visitors. We spoke with several hundred of them about our winter campaign and listened to their views on our priorities for ageing well in Richmond as part of our local health and care plan development.
Cancer information event – Kingston Hospital – October 2018
We attended this event along with patients who had come to the end of their cancer treatment to share advice on diet, exercise and emotional support needs. We listened to how they had experienced the health service during their treatment and gave out information on flu, antibiotics, 111 and pharmacy services
Learn English at Home – November 2018
We met with 8 women at Barnes Children’s Centre who are new to living in the UK. They told us about their experiences of navigating a very different health system to the ones in their homes.