Advice to patients during the industrial action: Tuesday 26 April to Wednesday 27 April

//Advice to patients during the industrial action: Tuesday 26 April to Wednesday 27 April

The NHS is working hard to ensure that as few patients as possible are affected by the industrial action by junior doctors planned from 8am to 5pm on Tuesday 26 April and Wednesday 27 April, but some services will need to change. ​Alternative additional services have been put in place to meet patient demands. Please visit​ to search for the extra services being provided in your area.

Please find below information on how to access NHS services during this time. It is especially important if you have a long-term health condition or you look after people in vulnerable groups – such as the elderly and young children – that you know what to do on the day of the industrial action.

Planned operations/procedures and outpatients appointments

If you have a planned operation/procedure or outpatient appointment on the day when the industrial action is taking place, your hospital will contact you if it needs to be rearranged. If you have not been contacted by the hospital you should first check the hospital website for additional advice.


Your GP practice will be open and working as normal on the days of the industrial action. Given that GPs may experience greater demand than normal on this day, we strongly recommend that you contact them early if you need advice or an appointment.

Extended GP access in the borough of Richmond

Patients in the borough of Richmond can get a GP appointment 8am to 8pm seven days a week. Contact your GP practice for more information.

Same day GP consultation for children aged 5 and under

All children aged five and under are now offered a same day consultation with a GP in the borough of Richmond Monday to Friday.

Out of hours 

If you need to see a GP when your GP practice is closed, you should telephone your practice and you’ll be directed to the practice’s out-of-hours service.

Walk-in centre and minor injuries unit

The walk-in centre and minor injuries unit can treat adults and children over two years of age.

Phone: 020 8714 4004
Roehampton Lane
SW15 5PN
Phone: 020 8487 6000
Click here for the industrial action page on West Middlesex University Hospital’s website for more information.
Click here for the industrial action page on Kingston Hospital NHS Foundation Trust’s website for more information.

NHS 111

If you become ill on these dates with a non-urgent condition and need advice, please visit, or go to your local pharmacist. If you need medical help fast but it’s not an emergency call 111, or contact your GP.​

Health Help Now

Patients with a smart phone or tablet with internet access will also be able to download our new ‘Health Help Now’ app which is available online and free to everyone who lives in the borough of Richmond. It functions like a mobile phone app and helps people check their symptoms, finds the best place for treatment at any time and advises when to go to A&E.


Accident and Emergency (A&E) departments will be open for patients with serious and life-threatening conditions, with essential care being provided by senior staff. As is always the case to ensure that hospitals can treat those who most need it, only those patients with serious and life-threatening conditions should visit their A&E.​

Choose well health leaflet

This simple reference booklet provides information on local NHS health services, including pharmacies, GP practices and walk-in centres.

2018-03-13T12:57:52+00:00 April 22nd, 2016|News|