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​​​​We want to hear your experiences of local NHS services


NHS Richmond Clinical Commissoning Group (CCG) wants to hear from patients, carers and families about their experiences of using local NHS services.  

Capturing the views and experiences of local people is important and helps Richmond CCG to monitor services it commissions (buys) and ensures they are high quality, safe and what people expect from the NHS.

Julie Sobrattee, Director of Nursing and Quality at Richmond CCG, said: "We recognise that it can be a difficult time when healthcare services are needed. However, when people, their relatives and carers, tell us what it's like to be a patient, we learn much more than what the treatment was like or if it was successful. We get to know how people felt, what was good and where we need to improve.

"If you have used a local healthcare service, such as a hospital or community service, NHS Continuing Healthcare or the London Ambulance Service, over the last 12 months, we would really like to hear about your experience.

"By sharing your experience, you can help shape future local health services. We will come and meet with you, talk over the phone or you can submit your story online or in writing – whatever suits you best. Please be reassured we would never use anything you tell us without your permission."

Patient stories can also help Richmond CCG understand how healthcare fits into someone's wider life – for example, what happens between episodes of care, such as the way clinics are organised, or problems such as delays, poor communication, or the need to chase and follow up healthcare providers if the service to the patient is not running smoothly.

Any Richmond resident who has used health services over the last 12 months can be part of Richmond CCG's patient story programme. For more information click here or contact the quality team on 020 8734 3037 or email ccginvolve@richmond.gov.uk.

Media enquiries

Contact Amy Burns, Communications Officer at Richmond CCG on 020 8734 3016 or email amy.burns@richmond.gov.uk