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​​This Christmas think GP or pharmacy before A&E

Richmond Clinical Commissioning Group (CCG) is urging people over the Christmas period to see their community pharmacist or contact their GP practice for health issues that are not an emergency.

Throughout the festive period, extended GP access, provided by the Richmond General Practice Alliance, a partnership of all GP practices in the borough, will be available from 8am to 8pm seven days a week, every day other than bank holidays.

If local patients have a non-emergency health issue on a bank holiday (25, 26 December and 1 January 2017) they should call NHS 111, which is free from landlines and mobiles.

Julie Hesketh, Director of Nursing and Quality at Richmond CCG, said:

"The important message we want to get across is that a number of GP practices and community pharmacists across the borough are open for business over the Christmas and New Year holidays.

"However, if you do need non-emergency health advice on a bank holiday, dial 111 to be put through to a highly-trained call handler, supported by experienced nurses and paramedics, to be allocated an appointment if you need one.

"Community pharmacists can also provide instant, confidential advice and treatment and are a good first port of call for minor illnesses without the need to make an appointment.

"Our A&E departments get extremely busy during this time and we want to ensure that patients who really need emergency care receive the quickest possible treatment they need, and that people who can be cared for elsewhere are not waiting in accident and emergency departments unnecessarily."​

Here is some advice for local people to consider before the Christmas period:

  • Keep a well-stocked medicine cabinet; most minor illnesses can be managed at home
  • Don't leave it until the last minute to order and collect repeat prescriptions
  • Speak to your community pharmacist - they can recognise and resolve many common illnesses
  • Be mindful that sometimes symptoms can last longer than you think - sore throats can last an average of eight days
  • Don't forget, antibiotics don't work on sore throats, coughs or cold

How to access healthcare in the borough of Richmond over the Christmas period:

GP practices opening times below

Click to view the GP practice o​pening hours

Extended GP access

GP practices in the borough of Richmond are offering extended GP access, everyday over the Christmas period, other than on the following bank holidays: 25 and 26 December 2016 and 1 January 2017 when the extended GP access is closed. Call your practice in the usual way and you may be offered a daytime or evening appointment at the nearest location to your home.

Please find the opening times below:

  • Christmas Eve  All 4 hubs are open 08:00 - 16:00hrs Nursing available
  • Christmas Day - closed
  • Boxing Day - closed
  • 27 December 2016, 8.00am to 8.00pm. Nursing available
  • 28 December 2016, 8.00am to 8.00pm
  • 29 December 2016, 8.00am to 8.00pm
  • 30 December 2016, 8.00am to 8.00pm. Nursing available
  • 31 December 2016, 8.00am to 4.00pm
  • 1 January 2017 - closed
  • 2 January 2017 – closed
  • 3 January onwards normal rotas resume (8am to 8pm, seven days a week)

GP out-of hours-service

If you need to see a GP in the borough of Richmond when your practice is closed, you should call the usual number and you will be directed through to the practice's out-of-hours service. You can also call NHS 111 at any time for urgent medical advice or go to a walk in or urgent care centre.

The Walk-in Centre at Teddington Memorial Hospital 

Address: Teddington Memorial Hospital, Hampton Rd, Teddington TW11 0JL

  • Christmas Day 2016:  9am - 5pm
  • Monday 26 December 2016 (Boxing Day bank holiday):  8am - 9pm
  • Tuesday 27 December 2016:  8am - 9pm
  • Saturday 31 December 2016 (New Year's Eve):  8am - 9pm
  • Sunday 1 January 2017 (New Year's Day): 8am - 9pm
  • Monday  2 January 2017: 8am - 9pm
  • All other days - normal opening hours

Hounslow Urgent Care Centre at West M​iddlesex University Hospital

Address: Hounslow Urgent Care Centre, West Middlesex Hospital, Twickenham Road, Isleworth, Middlesex, TW7 6AF 

Hounslow Urgent Care Centre is open 24 hours a day, 365 days of the year - including all bank holidays and public holidays.

Pharmacy opening times

Click here to see a list of pharmacy opening times in the borough of Richmond.

Useful information

  • To find out more about extended GP access in the borough of Richmond click here

  • To view a map of local community pharmacies click here
  • Click here to read a blog from community pharmacist Mukesh Shah, who works at Goode Pharmacy in Twickenham, offering advice on how a pharmacists can help with common illnesses
  • Download the free 'Health Help Now' app or visit the Health Help Now website, which helps people check their symptoms, finds the best place for treatment at any time and advises when to go to A&E

For media enquiries please contact Amy Burns, Communications Officer at Richmond CCG, on 020 8734 3016 or email amy.burns@richmond.gov.uk