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Tell ​the NHS what you think of 111

 

More than 48,000 calls were made to NHS 111 in Richmond and Kingston in 2014. And if you've used it, we want to know what you think of the service.

NHS 111 makes it easier for the public to access urgent healthcare services when they need medical help fast. It is free to use and directs people to the right local service first time, or gives health advice that is best able to meet their needs. It supports urgent and emergency care services, ensuring that patients get the right care, first time.

The service is run by Care UK in Richmond, and we are about to put the contract out to tender as it expires later this year. Before we do, we want to know what local people think about the service.

In Richmond and Kingston in 2014 more than 92 per cent of calls to NHS 111 were answered within 60 seconds.

We have developed a survey for patients and we are also holding a patient workshop in Wimbledon on Tuesday 27 January.

Complete the online survey here

If you don't have internet access but would like to give your views, call Gillian Ashton on the number below for a copy of the survey.

Responses are required by 31 January 2015

Patient w​orkshop

9.30am to 1pm

Tuesday 27 January

Grenfell, 16-20 Kingston Road, London SW19 1JZ​

Workshop places are limited and will be shared among representatives from across the six CCGs in South West London. Please book your space in advance by contacting Gillian Ashton on 020 3049 4163 or Gillian.Ashton1@nhs.net.​