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Have your say and make a difference to NHS health services in the borough of Richmond

Join our patient participation group information event poster resized for Twitter.jpg

NHS Richmond Clinical Commissioning Group (CCG) is calling for local people who want to give patients a stronger voice and support their local GP practice to provide the best possible service. 

The campaign has been launched as part of the patient participation group (PPG) awareness week, which takes place from 6-11 June 2016 and is organised by the National Association for Patient Participation (N.A.P.P).                                                                         ​​​

A PPG is made up of patients who work together with staff and GPs to continuously improve the services and facilities offered by their GP practice. It also provides an opportunity to support the development of local NHS services by sharing patient experiences and providing a local viewpoint. 

Many GP practices in the borough of Richmond have either virtual or face-to-face PPGs. To enable people living locally to find out more about what's involved in becoming a PPG member, or setting up a group, the CCG is hosting an information event on 9 June at York House, Twickenham. It takes place from 6pm to 9pm and everyone is welcome to book a free place.

Bonnie Green, a resident in the borough, has been the chair of Hampton Wick Surgery's PPG for two years. Following comments in a patient survey about privacy in the reception area at the practice, the PPG made a number of recommendations about how the space could be reorganised.  

The GPs agreed the proposals and the small changes that were put in place have really made a difference to both patients' experience of visiting the practice and for the receptionists who work there.

Mrs Green, who is passionate about putting patient voice at the heart of healthcare, said: "At some point or another we will all be a patient so it's important we share our experiences and views on making care better. Being part of a PPG has been an interesting and rewarding experience and I would definitely recommend it. There are many ways you can get involved which include joining our meetings, helping with patient surveys or participating in the occasional online survey about healthcare locally. If you'd like to find out more about what's involved in joining a PPG then come along to our event on 9 June."

Dr Graham Lewis, local GP and chair of Richmond CCG, said: "Patients are at the centre of everything we do and it's important that they are involved in decisions not j​ust about their care, but in designing better care for others.

"We are encouraging our patients and their carers to join with us in helping to shape and improve health services by becoming a member of their local PPG. We know there are many more people out there with valuable insights they can share with us to help us provide the best possible service to people living in the borough of Richmond."

The benefits of having a patient participation group are:​

·       The opportunity to recommend improvements and to raise issues which can lead to actions

·       A better awareness of how the GP practice operates

·       A better understanding of the role and workload of a GP and practice staff

·       Patients are empowered to look after their own and their family's health

Anyone wishing to become a member of their PPG should contact their local practice for more information. 

To book a place at the PPG information event on 9 June contact Marianne Devereux, Engagement and Equalities Officer, by emailing or calling 020 8734 3037.​

Media enquiries

Contact Amy Burns, Communications Officer at Richmond CCG, on 020 8734 3016 or email